Cookie Policy

Last updated: 1 July 2025

This Cookie Policy explains how , a company registered at , operates and manages cookies and similar tracking technologies on the serelihotel Insight website (hereinafter referred to as "the Website", "we", "us" or "our"). This policy should be read alongside our Privacy Policy, which sets out in full how we collect, use and protect your personal information.

By continuing to browse and use this Website, you acknowledge that you have read and understood this Cookie Policy. Where your consent is required by applicable law, we will ask for it explicitly before placing non-essential cookies on your device.

1. What Are Cookies?

Cookies are small text files that are placed on your computer, tablet, smartphone or other internet-enabled device when you visit a website. They are widely used by website operators to make websites work more efficiently, to remember your preferences and to provide analytical information to website owners.

Cookies may be set by the website you are visiting (known as "first-party cookies") or by third-party organisations whose content, features or services appear on the page you are viewing (known as "third-party cookies"). Cookies can remain on your device for different periods of time:

  • Session cookies — These are temporary cookies that expire and are automatically deleted when you close your browser. They are used to carry information from one page to another during a single browsing session.
  • Persistent cookies — These remain on your device for a set period of time specified in the cookie, or until you delete them manually. They are activated each time you visit the website that created that particular cookie.

In addition to cookies, we may use similar technologies such as web beacons (also known as pixel tags or clear GIFs), local storage objects and device fingerprinting. Throughout this policy, we use the term "cookies" to refer collectively to all such technologies unless stated otherwise.

2. Who Sets Cookies on This Website?

Cookies on the serelihotel Insight Website are set by the following parties:

  • (first-party cookies) — set directly by us to operate core Website functionality and improve your experience.
  • Third-party service providers — set by external companies whose services we integrate into the Website, including infrastructure providers, analytics platforms and marketing networks. These providers have their own privacy and cookie policies, and we encourage you to review them.

3. Categories of Cookies We Use

We categorise the cookies used on this Website into four types, as described below. Understanding these categories will help you make an informed choice about the cookies you accept.

3.1 Strictly Necessary (Essential) Cookies

These cookies are essential for the Website to function properly and cannot be switched off in our systems. They are usually only set in response to actions made by you, such as logging in, filling in forms, making a reservation or setting your privacy preferences. You can set your browser to block or alert you about these cookies, but some parts of the Website will then not work. These cookies do not store any personally identifiable information beyond what is strictly required to deliver the service.

3.2 Performance and Analytics Cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our Website. They help us to know which pages are the most and least popular, to understand how visitors move around the Website and to identify any errors users encounter. All information collected by these cookies is aggregated or anonymised where possible. If you do not allow these cookies, we will not know when you have visited the Website and will not be able to monitor its performance.

3.3 Functional Cookies

These cookies enable the Website to provide enhanced functionality and personalisation, such as remembering your language preference, your preferred currency, your check-in and check-out dates, or whether you have previously accepted our terms and conditions. They may be set by us or by third-party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

3.4 Marketing and Advertising Cookies

These cookies are set through our Website by our advertising partners and may be used to build a profile of your interests, to show you relevant advertisements on other websites and to measure the effectiveness of our marketing campaigns. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising. Please note that, in accordance with applicable New Zealand and international law, marketing cookies require your explicit prior consent.

4. Detailed Cookie List

The table below provides specific information about the cookies currently in use on the serelihotel Insight Website, including their name, provider, purpose, type and duration. This list may be updated periodically as we add or remove services.

Cookie Name Provider / Domain Category Purpose Type Duration
__cf_bm Cloudflare (.cloudflare.com) Strictly Necessary Used by Cloudflare to distinguish between humans and bots. This cookie helps protect the Website against automated traffic and malicious bots, and supports our content delivery network (CDN) and DDoS protection services. Session (HTTP) 30 minutes
__cflb Cloudflare (.cloudflare.com) Strictly Necessary Used for load balancing to route user requests to the correct server cluster, ensuring high availability and performance of the Website. Session (HTTP) Session / 24 hours
cf_clearance Cloudflare (.cloudflare.com) Strictly Necessary Records the result of a Cloudflare security challenge, allowing the visitor to bypass the challenge page for a set period, preventing repeated challenges on subsequent page loads. Persistent (HTTP) 1 year
_cfuvid Cloudflare (.cloudflare.com) Strictly Necessary Used by Cloudflare to identify individual users and apply rate limiting rules, helping to maintain the security and integrity of the Website's infrastructure. Session (HTTP) Session
PHPSESSID serelihotelinsight.com Strictly Necessary Preserves user session state across page requests. This is a core session management cookie required for the Website's booking engine and account login functionality to operate correctly. Session (HTTP) Session
cookie_consent serelihotelinsight.com Strictly Necessary Stores your cookie consent preferences so that we do not show the consent banner on every page visit once you have made a selection. Persistent (HTTP) 12 months
_ga Google Analytics (google.com) Analytics The main Google Analytics cookie. Used to distinguish unique users by assigning a randomly generated number as a client identifier. Enables Google Analytics to calculate visitor, session and campaign data for our Website analytics reports. Persistent (HTTP) 2 years
_ga_[container-id] Google Analytics (google.com) Analytics Used by Google Analytics 4 (GA4) to persist session state and track individual sessions. Contains a unique identifier that is used to identify the current measurement session for the configured GA4 property. Persistent (HTTP) 2 years
_gid Google Analytics (google.com) Analytics Used by Google Analytics to distinguish users. Stores and updates a unique value for each page visited and is used to generate a statistical report on how visitors use the Website. Persistent (HTTP) 24 hours
_gat_UA-XXXXXXX Google Analytics (google.com) Analytics Used by Google Analytics to throttle the request rate, limiting the collection of data on high-traffic websites in order to prevent server overload. Persistent (HTTP) 1 minute
_gcl_au Google (google.com) Analytics / Marketing Used by Google AdSense and Google Ads to experiment with advertisement efficiency across websites using their services. Also used by Google Tag Manager to measure conversion events linked to advertising campaigns. Persistent (HTTP) 3 months
_fbp Meta (Facebook) Pixel (facebook.com) Marketing Set by Meta when the Facebook/Meta Pixel is loaded. Used to deliver, measure and improve the relevance of advertisements on the Meta platform and across the web. Allows us to track conversions from Facebook Ads, build retargeting audiences and measure the effectiveness of our Facebook and Instagram advertising campaigns. Persistent (HTTP) 3 months
_fbc Meta (Facebook) Pixel (facebook.com) Marketing Stores the last Facebook ad click attribution for the current browser session. Used by the Meta Pixel to attribute website events to specific Facebook advertising click-throughs, enabling conversion reporting and campaign optimisation. Persistent (HTTP) 3 months
fr Meta (Facebook) (.facebook.com) Marketing Meta's primary advertising cookie, used to deliver, measure and improve the relevance of advertising shown on and off Facebook. Contains a unique browser and user identifier used for targeted advertising purposes. Persistent (HTTP) 3 months
_uetsid Microsoft Ads (UET Tag) (bing.com) Marketing Set by Microsoft's Universal Event Tracking (UET) pixel. Used to track visitors on Microsoft Advertising network to report on campaign performance and deliver personalised and remarketing advertisements through Bing and Microsoft partner sites. Persistent (HTTP) 1 day
_uetvid Microsoft Ads (UET Tag) (bing.com) Marketing Companion cookie to _uetsid that stores and tracks visits across multiple sessions for Microsoft Advertising remarketing and conversion tracking purposes. Persistent (HTTP) 16 days
IDE Google DoubleClick (.doubleclick.net) Marketing Used by Google's DoubleClick network to register and report on the Website user's actions after viewing or clicking on one of the advertiser's advertisements for the purpose of measuring the effectiveness of an advertisement. Persistent (HTTP) 13 months
lang serelihotelinsight.com Functional Remembers the user's preferred language setting so that the correct language version of the Website is displayed on subsequent visits without requiring manual re-selection. Session (HTTP) Session
currency_pref serelihotelinsight.com Functional Stores the visitor's preferred currency selection for room rate display and booking purposes, ensuring a consistent pricing experience across pages and visits. Persistent (HTTP) 30 days

Note: The above list may not be exhaustive. New cookies may be added, and existing cookies may be removed or modified as we update our Website and the third-party services we use. We will endeavour to keep this table current and will update it whenever material changes occur.

5. Legal Basis for Using Cookies

Under the New Zealand Privacy Act 2020 and, to the extent applicable, international data protection frameworks such as the European Union's General Data Protection Regulation (GDPR) and the ePrivacy Directive, we rely on the following legal bases for placing cookies on your device:

  • Legitimate interests — For strictly necessary cookies, we rely on our legitimate interest in operating and maintaining a secure, functional and reliable website without which we could not provide our hotel-casino services online.
  • Consent — For analytics, functional and marketing cookies, we rely on your freely given, specific, informed and unambiguous consent, which you provide through our Cookie Consent Manager when you first visit the Website. You may withdraw this consent at any time (see Section 7 below).
  • Contractual necessity — Certain functional cookies may be necessary to perform a contract with you, for example to complete a hotel reservation you have initiated.

6. Third-Party Services and Links

Our Website may contain links to third-party websites, plug-ins and applications, including but not limited to social media platforms such as Facebook, Instagram, X (Twitter) and LinkedIn, as well as online travel agents and review sites. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy or cookie practices. We encourage you to read the privacy and cookie policies of every website you visit.

The third-party service providers whose cookies are used on this Website include, but may not be limited to:

7. Managing Your Cookie Preferences

You have the right to decide whether to accept or reject non-essential cookies. We provide several ways in which you can control the use of cookies:

7.1 Cookie Consent Manager

When you first visit the serelihotel Insight Website, you will be presented with a Cookie Consent Banner that allows you to accept all cookies, reject non-essential cookies or customise your preferences by category. You can revisit and change your choices at any time by clicking the "Cookie Settings" link located in the footer of every page on this Website.

7.2 Browser Controls

Most web browsers allow you to control cookies through their settings preferences. You can set your browser to refuse all cookies, to alert you when cookies are being sent, or to delete cookies that have already been set. The method for doing so varies from browser to browser. Please refer to your browser's "Help" section for guidance. Below are links to the cookie management pages for the most common browsers:

Please be aware that disabling or blocking certain cookies may affect the functionality of this Website, including your ability to make reservations or access your account.

7.3 Opting Out of Analytics Cookies

You can prevent your data from being collected and used by Google Analytics by installing the Google Analytics Opt-Out Browser Add-on , which is available for most major browsers.

7.4 Opting Out of Interest-Based Advertising

You can opt out of interest-based advertising served by participating advertising networks through the following industry opt-out tools:

7.5 Do Not Track

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not wish to have your online activity tracked. Because there is currently no universally accepted technical standard for recognising and honoring DNT signals, our Website does not currently respond to DNT browser signals. We encourage you to use the other available opt-out mechanisms described in this section.

8. Cookies and Gambling Compliance

As a hotel-casino operator, is subject to New Zealand gaming and gambling regulations in addition to standard data protection obligations. Certain cookies on this Website may be used as part of our responsible gambling measures, including:

  • Verifying that users who access casino-related content or features are of legal age.
  • Supporting self-exclusion and responsible gambling tools, to ensure that users who have elected to restrict their access to gambling services are identified and appropriately redirected.
  • Maintaining session integrity for real-money gaming activities where continuity of user identity within a session is required for fairness, security and legal compliance.

These cookies are classified as strictly necessary and cannot be disabled without compromising the integrity of our regulatory compliance obligations.

9. Cookies and Children

The serelihotel Insight Website, including its casino services, is not directed at persons under the age of 18. We do not knowingly place cookies on the devices of children under 18 years of age, nor do we knowingly collect personal data from minors. If you believe that a child under 18 has provided personal data or interacted with this Website, please contact us immediately at privacy@serelihotelinsight.com so that we can take appropriate action.

10. International Transfers of Data Collected via Cookies

Some of the third-party service providers that set cookies on our Website, including Google LLC, Meta Platforms, Inc., Cloudflare, Inc. and Microsoft Corporation, are based outside of New Zealand and may process data collected through cookies in countries with different data protection laws. Where such international data transfers occur, we take reasonable steps to ensure that appropriate safeguards are in place, including by relying on standard contractual clauses or equivalent mechanisms recognised under the New Zealand Privacy Act 2020 and the Organisation for Economic Co-operation and Development (OECD) Privacy Guidelines.

11. Changes to This Cookie Policy

We reserve the right to update or amend this Cookie Policy at any time to reflect changes in the cookies we use, changes in applicable law or changes to the services provided on this Website. When we make material changes to this policy, we will update the "Last updated" date at the top of this page and, where required by law, seek your renewed consent through our Cookie Consent Manager. We encourage you to review this Cookie Policy periodically to stay informed about how we use cookies.

12. Your Rights

Under the New Zealand Privacy Act 2020, you have the right to request access to personal information we hold about you and to request correction of any such information that is incorrect or out of date. To the extent that cookies result in the collection of personal information about you (for example, through IP address identification or device fingerprinting), you may exercise these rights in relation to that data. For visitors from the European Economic Area or other jurisdictions with applicable data protection laws, you may have additional rights including the right to erasure, the right to restrict processing and the right to data portability, as provided under the GDPR or equivalent local legislation.

To exercise any of these rights, please contact us using the details provided in Section 13 below or refer to our full Privacy Policy.

13. Contact Us

If you have any questions, concerns or requests relating to this Cookie Policy or our use of cookies and similar technologies, please contact us by any of the following means:

We aim to respond to all privacy-related enquiries within 20 working days in accordance with our obligations under the New Zealand Privacy Act 2020.

14. Further Information

For more detailed information about how we collect, use, store and share your personal information beyond the context of cookies, please refer to our full Privacy Policy.

For independent guidance on cookies and online privacy in New Zealand, you may also consult the Office of the Privacy Commissioner of New Zealand .