Terms of Use

Last updated: June 2025

Welcome to serelihotelinsight.com (the "Website"), the official online presence of Serelihotel Insight, a hotel-casino located in Wellington, New Zealand. This Website is operated by , a company registered in New Zealand, with its registered office at .

Please read these Terms of Use ("Terms") carefully before using this Website. By accessing or using any part of this Website, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, you must immediately cease using this Website.

1. Acceptance of Terms

By visiting, browsing, or otherwise using this Website, you enter into a legally binding agreement with under these Terms. These Terms apply to all visitors, registered users, and any other persons who access or use the Website.

reserves the right to amend, update, or replace these Terms at any time without prior notice. The most current version will always be available on this Website. Your continued use of the Website following any changes constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically.

These Terms are governed by and construed in accordance with the laws of New Zealand, including but not limited to the Contract and Commercial Law Act 2017, the Consumer Guarantees Act 1993, and the Fair Trading Act 1986.

2. Age Restriction

Access to and use of this Website, including any online reservation, registration, or interactive features, is strictly restricted to individuals who are 18 years of age or older.

In accordance with New Zealand law, including the Gambling Act 2003 and the Sale and Supply of Alcohol Act 2012, persons under the age of 18 are prohibited from participating in gambling activities and from accessing areas of the hotel-casino where alcohol is served or gambling takes place.

By using this Website, you represent and warrant that you are at least 18 years of age. Serelihotel Insight Limited reserves the right to request proof of age at any time and to refuse or terminate access to any person who cannot verify that they meet the minimum age requirement. If we reasonably suspect that a user is under 18 years of age, we may suspend or terminate that user's access to the Website immediately and without notice.

Parents and guardians are encouraged to monitor and supervise their children's online activity and to take appropriate measures to prevent minors from accessing this Website.

3. User Obligations

By using this Website, you agree to comply with all applicable New Zealand laws and regulations, as well as any policies published on this Website. In particular, you agree that you will:

  • Provide accurate, current, and complete information when registering an account or making a reservation, and promptly update such information if it changes;
  • Not use this Website for any unlawful, fraudulent, or deceptive purpose;
  • Not attempt to gain unauthorised access to any part of this Website, its servers, or any systems connected to it;
  • Not introduce or transmit any malware, viruses, Trojan horses, worms, or other harmful or disruptive code;
  • Not engage in any conduct that could damage, disable, overburden, or impair the Website or interfere with any other party's use and enjoyment of the Website;
  • Not reproduce, duplicate, copy, sell, resell, or exploit any portion of the Website without the express written permission of ;
  • Not post, upload, or transmit any content that is defamatory, obscene, offensive, discriminatory, or otherwise objectionable;
  • Comply with all applicable responsible gambling guidelines and seek assistance if you or someone you know may have a gambling problem, including resources available through the New Zealand Problem Gambling Foundation;
  • Keep your account credentials confidential and notify immediately if you suspect any unauthorised use of your account.

reserves the right, at its sole discretion, to suspend or terminate your access to the Website if you breach any of these obligations, without prejudice to any other remedies available at law or in equity.

4. Intellectual Property

All content on this Website, including but not limited to text, graphics, logos, images, audio clips, video, data compilations, page layout, and software, is the property of or its licensors and is protected by New Zealand and international intellectual property laws, including the Copyright Act 1994.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Website for personal, non-commercial purposes only. No other rights are granted. You must not use any content from this Website for commercial purposes without obtaining a prior written licence from .

5. Privacy and Personal Information

is committed to protecting your personal information in accordance with the Privacy Act 2020 (New Zealand). The collection, use, storage, and disclosure of personal information obtained through this Website is governed by our Privacy Policy, which is incorporated into these Terms by reference and is available on this Website.

By using this Website, you consent to the collection and use of your personal information as described in our Privacy Policy.

6. Disclaimer of Warranties

This Website and all content, information, products, and services made available through it are provided on an "as is" and "as available" basis, without any warranties of any kind, either express or implied, to the fullest extent permitted by applicable New Zealand law.

does not warrant that:

  • The Website will be available at all times or will be error-free, uninterrupted, or free from defects;
  • Any information provided on the Website is accurate, complete, current, or reliable;
  • The Website or the servers that make it available are free from viruses or other harmful components;
  • Any bookings, reservations, or transactions processed through the Website will be completed without error.

Nothing in these Terms is intended to exclude, restrict, or modify any rights you may have under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986 that cannot lawfully be excluded.

7. Limitation of Liability

To the fullest extent permitted by New Zealand law, , its directors, officers, employees, agents, contractors, and licensors shall not be liable for any direct, indirect, incidental, special, consequential, punitive, or exemplary damages arising out of or in connection with:

  • Your access to or use of, or inability to access or use, this Website or any content on it;
  • Any errors, omissions, inaccuracies, or interruptions in the content or operation of the Website;
  • Any unauthorised access to or alteration of your account, transmissions, or data;
  • Any third-party conduct or content accessible through this Website;
  • Any loss or damage to your computer, device, or data arising from your use of this Website;
  • Any decisions made or actions taken in reliance on information provided on this Website.

Where liability cannot be excluded under the Consumer Guarantees Act 1993 or any other applicable New Zealand statute, the liability of shall be limited to the maximum extent permitted by law. In no event shall the total aggregate liability of to you for any claims arising under these Terms exceed the total amount paid by you, if any, to in the twelve (12) months preceding the event giving rise to the claim.

8. Third-Party Links and Content

This Website may contain links to third-party websites or resources. Such links are provided for your convenience only. does not endorse and is not responsible for the content, accuracy, legality, or availability of any linked third-party websites. Accessing third-party websites through links on this Website is done entirely at your own risk, and you should review the terms of use and privacy policies of any such websites before using them.

9. Responsible Gambling

is committed to promoting responsible gambling in accordance with the Gambling Act 2003 and applicable regulations issued by the New Zealand Department of Internal Affairs. We encourage all guests and users to gamble responsibly and within their means.

If you or someone you know is experiencing difficulties related to gambling, we encourage you to seek assistance from the following resources:

  • Problem Gambling Foundation of New Zealand — available at pgf.org.nz
  • Gambling Helpline — 0800 654 655 (available 24 hours, 7 days a week)

reserves the right to implement responsible gambling measures, including the right to refuse entry to the casino floor, restrict betting limits, or exclude individuals in accordance with its Host Responsibility Policy and applicable law.

10. Dispute Resolution

In the event of any dispute, claim, or controversy arising out of or relating to these Terms, your use of this Website, or any services provided by , the parties shall first attempt to resolve the matter by good-faith negotiation. You agree to contact Serelihotel Insight Limited in writing at the address below before initiating any formal proceedings.

If the dispute cannot be resolved through negotiation within thirty (30) days of written notice, either party may refer the matter to mediation or another alternative dispute resolution process as agreed between the parties. Where alternative dispute resolution is not agreed upon or is unsuccessful, the dispute shall be submitted to the exclusive jurisdiction of the courts of New Zealand.

These Terms and any disputes arising hereunder shall be governed exclusively by the laws of New Zealand. You irrevocably submit to the non-exclusive personal jurisdiction of the courts located in Wellington, New Zealand, for the resolution of any disputes.

If you are a consumer, you may also be entitled to refer certain complaints to the Disputes Tribunal of New Zealand or another applicable dispute resolution body under New Zealand law.

11. Termination

reserves the right, in its sole discretion, to suspend or terminate your access to this Website at any time and for any reason, including but not limited to a breach of these Terms, without prior notice and without liability to you. Upon termination, all licences and rights granted to you under these Terms will immediately cease.

12. Severability

If any provision of these Terms is found by a court or other competent authority to be invalid, unlawful, or unenforceable under New Zealand law, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, or severed from these Terms if modification is not possible, without affecting the validity and enforceability of the remaining provisions.

13. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices or policies published on this Website, constitute the entire agreement between you and with respect to your use of this Website and supersede all prior agreements, representations, and understandings relating to the same subject matter.

14. Contact Information

If you have any questions, concerns, or complaints regarding these Terms or the operation of this Website, please contact us at:

  • Company:
  • Address:
  • Website: serelihotelinsight.com